Wool & Wisdom Package Protection

Optional package protection for one order.

For $4.99, eligible merchandise in the protected order is covered if the carrier confirms the package was lost, if the package is stolen after delivery, or if the merchandise arrives damaged in transit.

How to make a claim

• Use the Wool & Wisdom contact form within 7 calendar days of the carrier’s delivery date, or within 7 calendar days after a carrier marks the shipment lost.
• Include the order number and supporting evidence, such as tracking information and clear photos of damaged merchandise and packaging.
• Approved claims receive the customer’s choice of one replacement, subject to availability, or a refund for the covered merchandise.

Protection does not cover an incorrect address entered by the customer, ordinary carrier delays, customs delays, normal wear, sizing preferences, or fraudulent claims. The $4.99 protection charge is non-refundable after the order ships. One approved claim is available per protected order.